Mutual Banking Code of Practice

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The Mutual Banking Code of Practice (MBCOP) is the code of practice for Australia’s credit unions and mutual building societies. All credit unions and mutual building societies are in place to serve their members – not profits – so as a member you can be confident that you’ll always receiver fair and responsible treatment.

Your wellbeing is so fundamental an interest to banking institutions like Catalyst, we’ve all agreed to the Code. It is a legal and moral commitment to our members, best expressed in 10 Key Promises…

1. We will be fair and ethical in our dealings with you
2. We will focus on our members
3. We will give you clear information about our products and services
4. We will be responsible lenders
5. We will deliver high customer service and standards
6. We will deal fairly with any complaints
7. We will recognise member rights as owners
8. We will comply with our legal and industry obligations
9. We will recognise our impact on the wider community
10. We will support and promote this Code of Practice.

Click here to download a copy of the Mutual Banking Code of Practice

Mutual Banking Code of Practice

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